Shipping and Returns
+ DOES GREENTHEMAP.COM DELIVER INTERNATIONALLY?
Yes! We ship all across the globe.
+ WILL EVERYTHING BE SHIPPED TOGETHER?
All international orders will be shipped together in one shipment. For domestic orders, we have a drop shipping model with many of our vendors, so you may receive your order in separate shipments.
+ HOW MUCH ARE THE DELIVERY/SHIPPING CHARGES?
For domestic orders, there is a flat INR120 fee for each order shipped. For international orders, there is a flat INR 2500 fee for each order.
+ WHAT IS THE ESTIMATED DELIVERY TIME?
Domestic orders will take 4-12 days. On average, you will receive your products within 4-5 days, but because some of our vendors are remote, small operations, sometimes orders can take longer. Delivery time for international orders is 3-4 days longer than domestic orders, depending on your location.
+DO YOU OFFER EXPEDITED SHIPPING?
Expedited shipping is not available on our website at this time. If you have a special case, please contact us at firstname.lastname@example.org, and we will see what we can do.
+ CAN I CHANGE MY SHIPPING ADDRESS AFTER I HAVE PLACED AN ORDER?
If your order is still being processed and has not been dispatched, you can contact us at email@example.com and modify your shipping address.
+ CAN I SHIP DIFFERENT ITEMS IN MY ORDER TO DIFFERENT SHIPPING ADDRESSES?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
+HOW DO I TRACK MY ORDER?
After your products are shipped, you will receive an email confirmation with a tracking number.
+ WHAT IS YOUR RETURN POLICY?
Green the Map will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 30 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods.
Note: Customers cannot return or exchange an item, which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.
+ WHEN WILL I RECEIVE A REFUND FOR MY RETURNED PRODUCTS?
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement.
+ HOW DO I EXCHANGE AN ITEM?
In order to exchange an item, you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.